All our items are high quality tailor-made to order products, you select the size, style or quantity of the item you require and we have the item/s made especially for you using our fantastic artwork. We do our best to make sure the items you order arrive with you in good order but, in the unlikely event your item reaches you in an undesirable condition we would be only to happy to resolve this. Please contact us on the day you receive the item and provide photographs of any issues. This can be done via our product contact form which can be found here. We will then talk with our production team to arrange a replacement. Please note if the items are as advertised then tailor-made items are non refundable as per distance selling regulations.